User Supervisor Responsibility
It is the responsibility of the User Supervisor to immediately notify the MCWD of any failure or cross-connection in the User's recycled or potable water system, whether or not he/she believes a violation has occurred.
It is also the responsibility of the User Supervisor to immediately notify the MCWD of any violation he/she believes might imminently occur because of any action the User's personnel might take during the operation of the recycled or potable water systems.
Violations should be reported to the MCWD by filing the applicable Notice of Violation Form. A copy of the Notice of Violation Form can be found on the MCWD's website.
Notifying Additional Regulatory Agencies
Upon being notified or determining that one of the following events has occurred, the User Supervisor shall provide immediate verbal notification followed by written notification within 10 business days to the MCWD, the Regional Board, the Central Coast Regional Board, and the State DDW if any of the following events occur:
- There is a complaint (or another source of information) concerning recycled water use that may involve illness;
- An unauthorized discharge of more than 50,000 gallons of advance treated recycled water (or 1,000 gallons for any lesser quality recycled water) per California Water Code Section 13529.2; or
- Contamination of the potable water system due to a cross-connection.
The MCWD reserves the right to take any action necessary concerning the operation of the User's on-site recycled water system to safeguard public health. If real or potential hazards are evidenced at any time during construction or operation, the MCWD reserves the right and has the authority to terminate recycled water service immediately, without notice. These hazards include but are not limited to cross-connections with the potable system or other water systems; improper tagging, signing, or marking; or unapproved/prohibited uses, including irrigation practices that result in runoff from use areas.
Discontinuation / Termination of Service
The conditions and requirements outlined in the MCWD User's Rules of Service are for the protection of public health, safety, and welfare. Failure by a User to follow the rules and regulations may result in the discontinuance of recycled water service. The MCWD reserves the right to revoke a User's Agreement if any or all of the service conditions are not satisfied at all times. Service to a User may be terminated or discontinued at any time if:
- The MCWD's distribution system is not capable of supplying recycled water
- The quality of the recycled water does not comply with the requirements of the regulatory agencies
- The User's operation does not conform to all applicable regulations, permit requirements, and/or the terms of the On-Site Recycled Water Use Permit.
- Any violations or activities by the User that could cause or create a public nuisance or constitute a prohibited condition and use
- A situation that presents an immediate health hazard to the potable water system, as determined by the health agency or MCWD
- Direct or indirect connection between the potable water system and a sewer or recycled water system
- Unprotected direct or indirect connection between the potable water system and a system or equipment containing contaminants.
- Unprotected direct or indirect connection between the potable water system and an on-site auxiliary water system.
- Change in property ownership or tenant
- Not having a certified Recycled Water User Supervisor designated
- There is nonpayment of any MCWD bill, service fees, or charges by the User. Discontinuance of recycled water service for non-payment will be handled according to the procedures in place.
In order to reinstate service to the property, the violations would need to be remedied to the satisfaction of the MCWD. If the MCWD determines that it is not in their best interest to reactivate the service, the service will be discontinued until it is warranted to be reactivated. If real or potential hazards are evidenced during the operation of facilities designed to use recycled water, the MCWD has the authority to immediately discontinue the recycled water service. In the event that recycled water service is discontinued, the MCWD will notify the User within twenty-four (24) hours of discontinuance either by door hanger, phone, or in writing, and may supply water to the affected facilities either temporarily or permanently from the potable water system.
The MCWD is not obligated to provide an alternative water source should discontinuance of recycled water service be due to failure to comply with recycled water use rules and regulations.
If the MCWD is unable to obtain recycled water or otherwise provide recycled water service, it will be at the discretion of the MCWD to discontinue service. The MCWD will attempt to provide other sources of water, if appropriate.